At Hoverboard Store, we want you to be completely happy with your purchase. If something isn't right, this policy explains how to return an item. It does not affect your statutory rights under the Consumer Rights Act 2015.
Return Window
You have 30 days from the date of delivery to request a return.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition that you received it.
- Returned complete with the charger, accessories and any free items.
- In its original packaging with all seals and tags intact.
- Accompanied by your order number or proof of purchase.
Where an item is returned used beyond what is necessary to inspect it, incomplete, or damaged, we may make a lawful deduction from your refund to reflect the reduction in value.
Free Returns Within 30 Days
For eligible returns within 30 days, we will provide a free pre-paid shipping label. Please do not send any item back before contacting us and receiving return instructions.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or you received the wrong product, contact us straight away. If a confirmed fault appears within 30 days of delivery, you may be entitled to reject the item for a full refund under the Consumer Rights Act 2015. After 30 days, faults are handled under the applicable product Warranty (12 months on new products and 6 months on certified-refurbished products, with a dedicated 6-month battery warranty).
Non-Returnable Items
The following cannot be returned for a change of mind:
- Gift cards.
- Items marked "Final Sale" or clearance.
- Products returned incomplete or without their original packaging.
How to Start a Return
Email contact@hoverboardstore.co.uk with your order number and the reason for your return. We'll confirm the next steps and send your pre-paid label where applicable.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within [5–10] business days. Your bank or card provider may take additional time to post the refund. Original delivery charges are non-refundable except where the item is faulty or incorrect.
Contact Us
- Email: contact@hoverboardstore.co.uk
- Store: Hoverboard Store
- Website: www.hoverboardstore.co.uk
