FAQ's
General Information
Learn more about Hoverboard Store — who we are, where we’re based, and how we ensure smooth shopping, fast delivery, and responsive customer support across the UK.
Where is Hoverboard Store located?
We’re proudly based in Birmingham, United Kingdom, serving customers across the UK with fast delivery and local support.
How can I contact Hoverboard Store for help?
You can email us at contact@hoverboardstore.co.uk or use our Contact Us page. We aim to respond within 24 hours on weekdays.
How long does delivery take in the UK?
Orders placed before 2 PM are usually dispatched the same day. Delivery typically takes 1–3 working days, depending on your location.
What courier services do you use?
We partner with trusted couriers like Royal Mail and DPD to ensure safe and fast delivery with full tracking.
Do you offer free UK shipping?
Yes! We offer free standard UK shipping on all hoverboards — no hidden fees or minimum order required.
Can I track my order after purchase?
Absolutely. Once your order ships, we’ll send you a tracking link by email so you can follow your package in real-time.
Are payments secure on your website?
Yes — our store is SSL-encrypted and uses trusted gateways like Shopify Payments, PayPal, and Klarna for safe and flexible checkout.
Are your hoverboards safe and certified?
Yes — all our products are UKCA, CE, and UL certified to meet the latest UK safety regulations. Your safety is our top priority.
Do you have a hoverboard setup guide or user manual?
Yes, you can visit our User Manual page for detailed setup, safety, and maintenance instructions.
Do you sell genuine, original hoverboards?
Yes. We only stock authentic, quality-tested hoverboards — no fakes or replicas. Every board is backed by warranty and certification.
