FAQ's
General Information
Learn more about Hoverboard Store — who we are, where we’re based, and how we ensure smooth shopping, fast delivery, and responsive customer support across the UK.
Where is Hoverboard Store located?
We’re proudly based in Birmingham, United Kingdom, serving customers across the UK with fast delivery and local support.
How can I contact Hoverboard Store for help?
You can email us at contact@hoverboardstore.co.uk or use our Contact Us page. We aim to respond within 24 hours on weekdays.
How long does delivery take in the UK?
Orders placed before 2 PM are usually dispatched the same day. Delivery typically takes 1–3 working days, depending on your location.
What courier services do you use?
We partner with trusted couriers like Royal Mail and DPD to ensure safe and fast delivery with full tracking.
Do you offer free UK shipping?
Yes! We offer free standard UK shipping on all hoverboards — no hidden fees or minimum order required.
Can I track my order after purchase?
Absolutely. Once your order ships, we’ll send you a tracking link by email so you can follow your package in real-time.
Are payments secure on your website?
Yes — our store is SSL-encrypted and uses trusted gateways like Shopify Payments, PayPal, and Klarna for safe and flexible checkout.
Are your hoverboards safe and certified?
Yes — all our products are UKCA, CE, and UL certified to meet the latest UK safety regulations. Your safety is our top priority.
Do you have a hoverboard setup guide or user manual?
Yes, you can visit our User Manual page for detailed setup, safety, and maintenance instructions.
Do you sell genuine, original hoverboards?
Yes. We only stock authentic, quality-tested hoverboards — no fakes or replicas. Every board is backed by warranty and certification.
Product & Usage Information
Are Hoverboards Waterproof?
We ship all orders from our UK-based warehouse, giving you fast delivery and easy returns within the UK.
How Long Does the Battery Last?
Most hoverboards last 8–12 miles per charge, depending on rider weight, terrain, and speed. Charging takes around 2–3 hours. For optimal performance, avoid fully draining the battery and always use the original charger.
What Terrain Can Hoverboards Be Used On?
Standard models are made for smooth indoor and paved surfaces. Off-road hoverboards with larger wheels can handle light gravel, dirt paths, and dry grass. Avoid mud, steep slopes, and deep cracks for safety and battery protection.
Do Hoverboards Come with a Warranty?
Yes! All our hoverboards include a 12-month warranty covering motor and electrical faults, and a 6-month battery warranty. Water damage, accidents, or misuse are not covered. Keep your proof of purchase to make a claim.
Can I Ride in the Rain or Through Puddles?
No. Even splash-resistant models can suffer damage from water entering the battery or motor compartments. Riding in rain or through puddles is not recommended and may void your warranty.
What Is the Weight Limit?
Our hoverboards typically support 20–120 kg (≈ 45–265 lb). Using a board below or above its weight limit can cause balance issues or shorten battery life. Always check model specifications before use.
Can My Child Use a Hoverboard?
Yes, for children aged 8 and up. Kids should be supervised, ride on private property, and always wear a helmet and pads. Lighter models with lower speed settings are ideal for beginners.
