Need help? The best way to contact us is by using one support method only to avoid delays and duplicate responses.

Contact Form (Recommended)
Our Contact Us form is the fastest and most reliable way to reach our team.
Simply:
• Fill in your details
• Add your order number (if applicable)
• Describe your issue clearly
• Submit your request
Our team will respond as quickly as possible.

Email Support
You can also email us at:
contact@hoverboardstore.co.uk
Please include:
• Order number (example: #HB123456)
• Email used at checkout
• Short description of the issue
• Photos or videos (if needed)
We usually respond within 24 hours (excluding weekends and peak periods).

Live Chat (When Available)
Live Chat may be available during business hours. If the chat icon is visible, you can use this option for quick questions.

Important Support Notice
Please select only ONE contact method (Contact Form, Email, or Live Chat).
Submitting the same enquiry through multiple channels may slow down response times for you and other customers.

Why Don’t We Offer Phone Support?
We currently do not operate a call centre.
Hoverboard Store is an online-first business, and our support system is optimised to provide faster, more accurate help via chat and email.
This allows us to:
• Handle higher volumes efficiently
• Keep response times low
• Provide written confirmation of solutions
• Track issues properly for warranty and returns
All messages are handled by trained support staff — not just automated systems.

Support Hours
Monday – Friday: 9am – 5pm (UK)
Weekends & Bank Holidays: Limited availability